Recommended Reading

Violand Management believes restoration and cleaning professionals should never stop learning and developing new skills and business acumen. One of the best ways to do this is through continual reading on topics related to you and your business. Our Business Development Advisors have compiled a list of recommended readings centered around things on which we work with our clients and customers. If you have a particular issue on which you would like to hear our recommendations for finding a book that highlights that area, please click here to let us know about it, and we will be more than happy to get back to you with our suggestions.

Bad Leadership: What It Is, How It Happens, Why It Matters

by Barbara Kellerman

“How,” asks Kellerman, “will we ever stop what we refuse to see and study?” Research director of the Center for Public Leadership at Harvard University, Kellerman focuses in the opening chapters on the nature of leadership, the rise of a “leadership industry,” the complicit role of followers, the definition of bad leadership, and reasons for its occurrence. Drawing from the corporate, nonprofit, government, and public opinion sectors, she examines instances of incompetence, rigidity, intemperance, callousness, corruption, insularity, and even evil.


Blink: The Power of Thinking Without Thinking

by Malcolm Gladwell

Blink is about the first two seconds of looking – the decisive glance that knows in an instant. Gladwell advocates that we should think small by focusing on the meaning of “thin slices” of behavior and suggests we rely on our “adaptive unconscious,” which provides us with instant and sophisticated information to warn of danger or react to a new idea.


Boom! 7 Choices for Blowing the Doors Off Business-As-Usual

by Kevin Freiberg & Jackie Freiberg

You are designed to choose and defined by your choices. In front of you are seven choices waiting to be made. Whether you are the leader or one of those being lead, these choices will determine the quality of your life and the significance of your contribution to the world in which you work. In Boom! the Freibergs have distilled twenty years of collective wisdom into seven essential choices that cause culture, service, success, and business to “boom.”


Coping with Difficult People

by Robert M. Bramson, Ph.D.

Bosses, friends, family members; they’ve made your life difficult – until now! Based on fourteen years of research and observation, Dr. Robert Bramson’s proven-effective techniques are guaranteed to help you right the balance and take charge of your life.


The Five Dysfunctions of a Team

by Patrick Lencioni

In The Five Dysfunctions of a Team, Patrick Lencioni once again offers a leadership fable about Kathryn Petersen, Decision Tech’s CEO, who faces the ultimate leadership crisis: uniting a team in such disarray that it threatens to bring down the entire company. Throughout the story, Lencioni reveals the five dysfunctions, which go to the very heart of why teams – even the best ones – often struggle.


Emotional Intelligence at Work

by Hendrie Weisinger, Ph.D.

Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. This unprecedented book demonstrates how to master the core competencies of EI that include self-awareness, self-management, social awareness, and relationship management. In addition, this book includes scores of real-world examples and dozens of practical exercises that accelerate the learning process along with step-by-step approaches to mastering a variety of EI techniques.


First, Break All the Rules: What the World’s Greatest Managers Do Differently

by Marcus Buckingham and Curt Coffman

Marcus Buckingham and Curt Coffman expose the fallacies of standard management thinking in First, Break All the Rules. In seven chapters, the two consultants for the Gallup Organization debunk some dearly-held notions about management. Quoting leaders from a variety of organizations, Buckingham and Coffman outline “four keys” to becoming an excellent manager: finding the right fit for employees, focusing on strengths of employees, defining the right results, and selecting staff for talent – not just knowledge and skills.


Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

by Patrick Lencioni

This business fable follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. Best-selling author Lencioni explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients.


Good to Great: Why Some Companies Make the Leap… and Others Don’t

by Jim Collins

Best-selling author Jim Collins asked the question, “Can a good company become a great company and, if so, how?” In Good to Great, Collins concludes that it is possible but finds there are no silver bullets. Making the transition from good to great doesn’t require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner.


Getting to Yes: Negotiating Agreement Without Giving In

by William Ury, Roger Fisher & Bruce Patton

You’ve heard it all before: “Be positive, know what you want, invent options for mutual gain.” But have you developed a strategy? Originally written as negotiation tactics for lawyers, this book offers advice on getting what you want. It addresses issues such as what to accept from those you negotiate with and what to offer without giving up anything on your side.


Influence: The Psychology of Persuasion

by Robert B. Cialdini

Influence explains the psychology of why people say “yes” and how to apply these understandings. Dr. Robert Cialdini outlines six universal principles of influence and how to use them to become a skilled persuader. The principles of Influence will move you toward profound personal change and act as a driving force for your success.


Leadership and Self-Deception: Getting Out of the Box

by The Arbinger Institute

When Tom Callum, a troubled executive struggling with his new job, is asked to spend two days meeting with the executive vice president at the Zagrum Company, he unexpectedly learns about self-deception. Self-deception results when someone acts contrary to what they know is right. By ignoring that altruistic, internal voice, one triggers a chain of events that ultimately result in destructive behavior.


Leadership Is an Art

by Max Depree

Rather than offering a how-to manual on running a business, DePree, CEO of Herman Miller Inc. (a manufacturer of office furniture), details, in deceptively simple but imaginative language, a humanitarian approach to leadership. The artful leader, he argues, should recognize human diversity and make full use of his or her employees’ gifts. Advocating management through persuasion, and the exercise of democratic participation rather than concentrated power, he favors covenantal relationships with employees that rest on shared purpose, dignity, and choice.


Leading with Emotional Intelligence

by Reldan S. Nadler

Everyone agrees that Emotional Intelligence (EI) plays a key role in overall success. But when it comes to putting theory into practice, EI consultant Reldan Nadler, Psy.D., has written the only step-by-step book on the subject that shows you how to: increase confidence, improve teamwork, enhance communication, develop star performance, and raise your IQ with EI.


Lincoln on Leadership: Executive Strategies for Tough Times

by Donald T. Phillips

Lincoln on Leadership is the first book to examine Abraham Lincoln’s diverse leadership abilities and how they can be applied to today’s complex world.


Make Peace With Anyone : Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement

by David J. Lieberman

Dr. Lieberman thinks all conflicts have something in common. Whether you’re dealing with the complaining customer or the fallout from forgetting a friend’s birthday, the resolution lies in understanding what he calls the “conflict recipe.” The ingredients of all conflicts are fear and perceived loss of respect, says Lieberman. Conflict resolution is accomplished by offering the injured party the ingredients for restoring self-regard and a sense of control.



Managing Transitions: Making the Most of Change

by William Bridges

The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet as veteran consultant William Bridges maintains, the situational changes are not as difficult for companies to make as the psychological transitions. In the best-selling Managing Transitions, Bridges provides a clear understanding of what change does to employees and shows how to minimize the distress and disruptions caused by change.


Monday Morning Leadership: 8 Mentoring Sessions You Can’t Afford to Miss

by David Cottrell

Monday Morning Leadership is a story that can help your career! Everyone likes a good story, especially if there are lessons that can be immediately applied to life. This book is one of those stories about a manager and his mentor. It offers unique encouragement and direction that will help you become a better manager, employee, and person.


Monday Morning Leadership for Women

by Valeria Sokolosky

Monday Morning Leadership for Women is a wonderful story about how to balance work and life! Written in a pleasant, easy-to-read tone, it takes you on a journey with a struggling manager and her mentor. Monday Morning Leadership for Women is written with vivid stories and keen insights. This powerful book will help you achieve greater success as a manager, employee, and person.


Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness

by Robert K. Greenleaf and Larry C. Spears

Twenty-five years ago Robert Greenleaf published these prophetic essays on what he coined servant leadership, a practical philosophy that replaces traditional autocratic leadership with a holistic, ethical approach. Servant Leadership helps leaders find their true power and moral authority to lead. It helps those served become healthier, wiser, freer, and more autonomous. This book encourages collaboration, trust, listening, and empowerment. It offers long-lasting change, not a temporary fix, and extends beyond business for leaders of all types of groups.


Silos, Politics, and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues into Competitors

by Patrick Lencioni

According to bestselling author Lencioni, silos, politics, and turf wars “waste resources, kill productivity, and jeopardize the achievement of goals”—and also drive workers into tizzies of frustration. Split into two sections, Lencioni’s book first shows Jude discovering a solution to silos and then summarizes Jude’s lessons into a strategy that readers can apply to any business.


The EQ Interview

by Adele B. Lynn

With a growing body of research showing that Emotional Intelligence (EQ) is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. The EQ Interview gives readers the skills and understanding they need to assess candidates’ emotional intelligence and ensure that they’re the right fit for the job. The book then arms interviewers with more than 250 behavior-based questions helping readers learn how they can analyze and interpret answers to predict future success.


The Oz Principle: Getting Results through Individual and Organizational Accountability

by Craig Hickman, Tom Smith, Roger Connors

The Oz Principle works like this: much like Dorothy and the gang in The Wizard of Oz, most businesspeople have the tools to succeed, but when things go wrong they blame circumstance or others instead of looking within for the true cause of unsatisfactory results. Once individuals learn to accept responsibility, they can use the Oz Principle to become better leaders.


A Whole New Mind: Why Right-Brainers Will Rule the Future

by Daniel H. Pink Lawyers.

Accountants. Software engineers. That’s what Mom and Dad encouraged us to become. Gone is the age of “left-brain” dominance. The future belongs to a different kind of person with a different kind of mind: designers, inventors, teachers, storytellers—creative and empathic “right-brain” thinkers whose abilities mark the fault line between who gets ahead and who doesn’t. Drawing on research from around the advanced world, Daniel Pink outlines the six fundamentally human abilities that are essential for professional success and personal fulfillment—and reveals how to master them.


The Truth About Leadership: The No-fads, Heart-of-the-Matter Facts

by James Kouzes and Barry Posner

In these turbulent times, when the very foundations of organizations and societies are shaken, leaders need to move beyond pessimistic predictions, trendy fads, and simplistic solutions. In this book, best-selling authors Kouzes and Posner reveal ten time-tested truths that show what every leader must know, the questions they must be prepared to answer, and the real-world issues they will likely face.


Verbal Judo: The Gentle Art of Persuasion

by George Thompson

How often do you find yourself misunderstood, frustrated, and on the losing end of an argument? As Dr. George Thompson says, “When you react, the event controls you. When you respond, you’re in control.” Whether at home or in the office boardroom, Verbal Judo can show you how to be better prepared in every verbal encounter. Thompson will teach you how to listen and speak more effectively, how to engage people through empathy, how to avoid the most common conversational disasters, and how to have a proven, easily-remembered strategy that will allow you successfully to communicate your point of view and take the upper hand in most dispute.


Winning with Accountability: The Secret Language of High Performing Organizations

by Henry J. Evans

Success can’t happen without accountability. In Winning with Accountability, Henry Evans offers a step-by-step guide to help any organization improve performance by creating a culture of accountability. The strategies in this book are simple and easy to implement… and the results are immediate.


Working with Emotional Intelligence

by Daniel Goleman

Working With Emotional Intelligence takes the concepts from Goleman’s bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills but by their “emotional intelligence”: a set of competencies that distinguishes how people manage feelings, interact, and communicate. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job.


The First 100 Days of Selling

by Jim Ryerson

Emphasizes the importance of referrals. It is a very readable day-by-day guide to effective sales habits in bite-size chunks.


How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

by Jeffrey J. Fox

Filled with smart tips given in the Fox signature style (counter-intuitive, controversial, and practiced), this hard-hitting collection of sales advice shows readers how to woo, pursue, and, finally, win any customer. In witty, succinct chapters, Fox offers surprising, daring, and totally practical wisdom that will help readers rise above the competition in any company in any field. A terrific resource for CEOs, as well as anyone looking to distinguish themselves in sales, be it books, cars, or real estate. How to Become a Rainmaker offers the opportunity to rise above the competition in any company, in any field.

Books are available at AmazonBarnes & NobleBooks-A-Million (BAM) and other major bookstores.