Technician Supervisory Training

Build From Within

Training Restoration and Cleaning Technicians by Building the Bridge to Frontline Management for Tomorrow’s Promising Leaders.

Why Training Matters

Restoration and cleaning technician supervisors play a key role in both the current and future success of a company. Traditional restoration and cleaning technician supervisors understand the technical aspects of the work and the steps needed to get the job done. High-performing restoration and cleaning technician supervisors also exhibit a level of understanding in coaching, measuring performance, driving constant improvement, building cohesive teams, and managing ego.  The difference can be measured in the number of disruptions that work their way up the company’s organizational chart, the feedback received from customers, and the profits captured on every job.


Beyond Today

The importance of having well-supervised restoration and cleaning job sites is easy to understand. If today’s customer is not being well taken care of, nothing else matters. Beyond the projects of today come the business and personnel dilemmas of tomorrow. Consider this:

  • The foundational supervisory skills used by restoration and cleaning technician supervisors are the same ones executed by crew leaders, estimators, project managers, operations managers, and even restoration and cleaning company owners. If you instill correct behaviors at this level, they will be understood and applied from the executive to the laborer, providing consistency and comprehension of expectations.
  • Studies show the average millennial will have a total of 13 careers in their lifetime – not jobs, careers – meaning they are most likely to leave your company for something they perceive as a better opportunity. That is, unless you create that opportunity for them by building the bridge into management or another position they may aspire to achieve someday. If they are underperformers, the possibility of them leaving is not an issue. If they have the work ethic and passion you want in your company, then you need to be proactive in retaining them. Today’s younger employees respond favorably to training, making them more likely to view your company as their career path when they see the opportunities and feel welcomed because you invested in their development. Loyalty matters, and it must go both ways.
  • As management and key positions open in your restoration or cleaning company due to growth or natural turnover, the vacancies need to be filled. If you have taken the time to identify rising stars in your company and have provided them with training and development like they will receive in Violand’s Technician Supervisory Training, you will be able to build from within and promote high-performing and professionally-trained restoration and cleaning technician supervisors into roles such as crew leader, production manager, or restoration project manager. The alternative is to go through the costly and complicated process of hiring from outside the company, doing your best to hire the most qualified person available at that particular time, and hoping they don’t negatively affect the culture and performance of your company.

Module 1: The Role of a Supervisor and Today's Supervision Challenges

The Skills Needed to Become a Leader
  1. Communicating Effectively
  2. Coaching Employees
  3. Understanding the Terms Power and Authority
  4. Managing Time and Stress
Key Learning Points and Takeaways:
  • The importance of active listening and how it is done
  • The way coaching involves working with an employee to identify what needs to be improved – how the employee and supervisor can work together to accomplish their goals while supporting the employee throughout the process
  • The need to keep a close watch over areas of supervisory responsibility
  • The role of a supervisor as it relates to accomplishing organizational goals and holding employees accountable
  • The difference between someone’s ability and someone’s right and how to influence others to exhibit desired behaviors
  • The concept of doing the right thing at the right time for the right reasons

Module 2: Required Functions for Effective Supervisors

Leading a High Performance Work Team:
  1. Understanding the Importance of Good Communication
  2. Measuring Performance
  3. Driving the Never-Ending Process of Improvement
  4.  Embracing Change
Key Learning Points and Takeaways:
  • Careful and complete documentation is essential for the organization
  • Working smarter, not harder, is the key to successful supervision
  • Three performance measurements needed to lead a team to high performance
  • Change in every organization is inevitable and how to lead it by promoting a culture of change
  • Problems are an everyday occurrence of supervision, and successful supervisors are those who know the issues on which to focus and respond in order to improve their area of responsibility

Module 3: Supervision and Human Resources

Maximizing Your Success With and Through People:
  1. Creating an Environment of Motivation
  2. Handling Difficult Employees: Counseling and Discipline
  3. Managing Conflict
  4. Building and Sustaining Mutual Trust and Respect
Key Learning Points and Takeaways:
    • How supervisors can influence productivity by motivating their employees to contribute their ideas and efforts toward improved output and efficiency
    • Guidelines for effective discipline
    • How to criticize constructively
    • Conflict is not necessarily negative if handled properly
    • How to implement components vital to building and sustaining mutual trust and respect

Violand’s Technician Supervisor Training program is facilitated by Violand Business Development Advisor Scott Tackett, whose background and expertise is in providing superior coaching and leading high performance restoration and cleaning organizations. For additional information, including cost, availability, and class start dates, call VMA at +1 800 360 3513 or click on these links for the brochure and registration. Violand’s Technician Supervisory Training qualifies for 14 CECs through IICRC and 18 contact hours through RIA.

  • Supervising in the restoration and cleaning industries has never been more exciting or challenging. This program will ensure that you help prepare your future leaders with the critical skills and competencies required to lead your company both now and in the future.

    – Scott Tackett, Business Development Advisor, Violand Management Associates


Web-based classes are offered throughout the year.



Violand’s Technician Supervisor Training program is designed and facilitated by Scott Tackett. Scott is a Business Development Advisor for VMA and has spent over 25 years as an expert in executive and personnel development.